Sep 17

The Knowledge Manager’s Handbook Wins An Award!

Well that was a nice piece of news for a Tuesday morning: my book with Nick Milton The Knowledge Manager’s Handbook has won CILIP UK’s prestigious K&IM Information Resources Award (in the print category) for 2019! This is great news just before the second edition of the book comes out – on 3rd October.

Also good news, friend and colleague Paul Corney has won CILIP’s 2019 K&IM Walford Award for his outstanding contribution in the field of Knowledge Management.

For those who are curious, the second edition of The Knowledge Manager’s Handbook involved a complete review and update of the first edition, with additional chapters on KM standards, the links between KM and digital transformation, AI and Big Data, and guidance on working externally and building professional capabilities. There are also new case studies from NASA, Public Works Department Malaysia, and PDO Oman. And if you want to get a special 20% discount, you can order directly from the Kogan Page website using the discount code FBM20 at checkout.

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Aug 26

Why the concept of “valuing” knowledge and information can be misleading

Here’s a short piece I wrote for Real KM Magazine on the issues with using the metaphor of “value” for knowledge and information. With thanks to Stephen Bounds for his editorial inputs.

Mar 20

Talk and Resources on Knowledge Auditing

Thanks to Stan Garfield for putting together this SIKM Leaders call yesterday and all the supporting links and resources. Follow the link for the slides, the audio recording, and some helpful background links. Visit the post here.

Oct 05

Knowledge Manager Lifespans Getting Longer?

In 2008 I ran a global survey on knowledge manager professional development and experience. It found that only 29% of knowledge managers had been in their role for more than 4 years, and only 25% were confident of moving on to another KM role. The average “lifespan” among respondents was something like 2.5 years.

Nick Milton recently surveyed his KM contacts on LinkedIn and found that knowledge managers average lifespan seems to last about 6 years – which shows progress! About 60% will survive beyond 4 years, double my figure a decade ago. However, only about 25% of his subjects are likely to have had a longish (8+ years) career in KM. Progress, but slow progress!

Aug 03

Synaptica’s Vivs Long-Ferguson Interviews Patrick Lambe

Read more...

Jul 26

Method Knowledge

One of the knowledge types we take pains to highlight during a knowledge mapping exercise is method knowledge - the type of knowledge that a team builds up over time and that which makes them effective. It is knowledge that is seldom captured because people are either unaware of how valuable that knowledge is, or they do not see capturing it as a priority. 

Read more...

Apr 20

Taxonomy and Search Patterns for Search and Discovery

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So you have built and implemented a taxonomy but search is still not returning the desired results. What do you do?

Taxonomy alone is limited in what it can do. Search alone is also limited. Together, they become much smarter. If taxonomy and search are integrated, they can be very powerful and vastly improve the user experience.

In this article, inspired by the work of Callender, Morville and Nichani (see references in the paper) Patrick outlines 10 search patterns that taxonomy and metadata can support. He lists their benefits, dependencies, potential applications, and illustrates them with real life examples.

Taxonomy and Search Patterns v3.pdf

Feb 26

Rapid KM Assessment - a video introduction

Late last year we released our 1-day Rapid KM Assessment workshop, for organisations who want to figure out quickly where they stand in KM and in which direction they could proceed. The videos below give an overview of the workshop.

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Rapid KM Assessment Part 1
Rapid KM Assessment Part 2

We’ll be happy to hear what you think.

Sep 12

The Magic Taxonomy Consultant

Rant Alert:

Today seems like the umpteenth time this year that I’ve seen a spec for a taxonomy/metadata project that assumes you can just hire a consultant to look at your existing taxonomy/metadata model and critique and refine it, without any provision for analysis of business and user needs. It’s been getting so bad, that we at ISKO Singapore even ran a special workshop on that problem among others.

Then the nice people at Taxonomy Bootcamp wrote me an email suggesting I answer one of three questions to help promote my session there this November. Question 3 was: What’s the secret to getting buy-in and funding for taxonomy projects or to expand their use in the organization?

Here’s my reply:
There is no secret, it should be blindingly obvious, but it is often ignored. Buy-in and funding (and subsequent support and use) flow directly from the taxonomy and metadata work being USEFUL. (1) It needs to be useful to the people who are supposed to be using the taxonomy either directly within a browsing/tagging interface, or indirectly through such tools as search and auto-classification. It needs to help them do their work. (2) It needs to be useful to the host organisation in supporting and furthering its mission and goals.

There is a widespread misconception that taxonomy design is a task for a technical expert who can look at a body of content and design a perfect taxonomy for it, or can critique an existing taxonomy without reference to business and user needs. If you can’t get your feet dirty in the guts of the organisation, you can’t design or refine a taxonomy that will be useful. If you can, then you’ll find you have all the buy-in and adoption you need. If you are scoping a taxonomy project, PLEASE don’t forget to scope in the work required for analysing business and user needs!

//End of rant.

Sep 06

Straits Knowledge Bulletin August 2017

Here’s the link to our August issue of the Straits Knowledge Bulletin. Lots of good stuff on upcoming events, knowledge audits, KM Assessments, and a book review!
Enjoy.

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