Jul 22

Knowledge Power and Responsibility: A Conversation with Nancy Dixon (recorded 26 Nov 2008 KM Asia)

This conversation with Nancy Dixon, recorded at KM Asia, November 26th 2008 (thanks to Ark Group) explores the issue of supporting “vertical” knowledge sharing – and important themes for designing environments and changing behaviours to overcome inhibitors to sharing that arise from power relationships, willingness to give up responsibility, and the availability and techniques and tools to help us do that.

Apr 29

Steve Ellis’ Keynote for KM Singapore 2009 Conference (recorded on 13 August 2009)

This is the keynote address from Dr Steve Ellis of HSBC at the KM Singapore Conference 13 August 2009. The topic was “knowledge based working in the current economic climate” and Dr Ellis argued that while the pressures of an economic crisis tended to make managers less prone to think in terms of long term KM investments and gains, this environment (a) shows the value of knowledge worker skills and (b) focuses knowledge managers on delivering tangible value.

Apr 22

Ron Young on Personal Knowledge Management (recorded in an iKMS Evening Talk on 25 May 2009)

In this evening talk for iKMS, Ron Young explains that personal knowledge management is a foundational element for any kind of knowledge management, and argues that it forms a basic set of competencies for any knowledge worker.

In this second part of a talk on personal knowledge management for the iKMS, Ron Young argues that the arrival of Web 2.0 massively enables personal knowledge management, and that this will inevitably have an impact on organisational KM.

Apr 15

Arthur Shelley on the “Organizational Zoo” (recorded in an iKMS workshop on 26 Nov 2009)

In the first part of this evening talk for iKMS (http://www.ikms.org) given by Arthur Shelley, Arthur introduces the idea of using animal metaphors as a way of influencing behaviours and enhancing performance. We see an activity using his “Organization Zoo” cards to discuss team balance and formation.

iKMS Evening Talk: Arthur Shelley on the Organizational Zoo Pt 1 from Patrick Lambe on Vimeo.

In the second part of this video of a workshop for iKMS (http://www.ikms.org), Arthur Shelley explains how the animal and zoo metaphors can be used to form and manage teams, manage stakeholders, and manage performance.

iKMS Evening Talk: Arthur Shelley on the “Organizational Zoo” Pt 2 from Patrick Lambe on Vimeo.

Apr 08

Origins 2010: Interview with Victoria Ward and Olivier Serrat (Channel NewsAsia 9 Sep 2010)

This was an interview conducted by Channel NewsAsia’s Primetime Morning show on 6 September just before the Origins Business Narrative Conference 2010. Victoria Ward and Olivier Serrat explained the importance of storytelling in an organisational context.

Mar 19

HKKMS Conference 2014

I’m looking forward to joining Kim Sbarcea and Dave Snowden at the Hong Kong Knowledge Management Society Conference in ten days’ time! The last time we spoke together was with the late, great, Max Boisot in 2010.
Do join us! More information here.

Mar 11

Art Schlussel on KM in the US Military (interviewed at KM World 2010)

Art Schlussel was interviewed at KM World 2010 and the following 3 videos were recorded and produced.

In video 1, Art Schlussel covers:
1. Introducing the US Army KM Principles
2. What do the US Army KM Principles cover?
3. How do the KM Principles support KM Implementation?

In video 2, Art Schlussel covers:
1. How does the US Army build its KM Capabilities?
2. What is the US Army doing about KM Competencies, Education and Training?
3. What is the primary goal for KM Education and Training in the Army?
4.What sort of Skills need to be trained?

In video 3, Art Schlussel covers:
1. What are the factors that support or inhibit KM in a military context?
2. How can the inhibiting effect of a Command and Control culture be addressed?

Feb 25

Knowledge Audit Infographic Poster

Here’s our latest infographic poster (formatted for A2 printing) on our knowledge audit process. We also have a video tutorial on the process here. Let us know if you have any questions!

Download the full-size poster here (2MB file).


Jan 10

Roundtable on Knowledge Retention Techniques held on 21 May 2013.

Back in May 2013, we held a Roundtable on Knowledge Retention Techniques. Carla Newman, Shaharudin Mohd Ishak and Ashad Ahmed very graciously shared with us their journey and experiences in Knowledge Retention.

Carla Newman – ROCK (Retention of Critical Knowledge)

Download the MP4 file by clicking here
Go to the show page on vimeo by clicking here

Shaharudin Mohd Ishak on IE Singapore’s RACK (Retention of All Critical Knowledge)

Download the MP4 file by clicking here
Go to the show page on vimeo by clicking here

Ashad Ahmend on Knowledge Retention

Download the MP4 file by clicking here
Go to the show page on vimeo by clicking here

Aug 30

Letting Facets Fly

In her novel The Four Gated City, Doris Lessing recounts a story about the Mullah Nasruddin, who bought a hawk in the marketplace, his only previous experience of birds being sparrows. When he got home, he became dissatisfied with the look of the bird, and trimmed its beak, talons and feathers. “That’s better; now you look more like a bird” he said.

We have that problem in taxonomy and information architecture work all the time. We design a faceted taxonomy and metadata framework to meet user and organisational sharing needs, we build information architecture specifications, and hand them over to the systems integrator (SI), who immediately trims them back to what they are familiar with – single hierarchy document library/ folder structures – especially frustrating when we know that the systems they use are capable of exploiting our designs. The systems can’t fly as designed, so they hop along disappointingly, objectives are not met, and all the work has gone to waste. Limited mental models in the people you rely on for implementation can be powerful obstacles.

We are evolving a few ways of dealing with this. Eg, we are getting much more closely involved in the specification of the systems, helping our clients evaluate vendor proposals (we are fiercely vendor neutral), working alongside the SIs in the implementation, and evaluating the implementation.

Our brilliant and generous friend and partner Maish Nichani has gone a step further. He’s built a bunch of jquery/ Javascript codes to slap on the front end of common systems to do cool things like – hold your breath – three level faceted browse; and he’s released them for free. Check them out and encourage the effort.