Knoco on KM Metrics

The latest issue of Knoco’s newsletter has a very good, practical feature on the different kinds and purposes of KM Metrics. I prefer now to use the wider term monitoring and evaluation, because metrics implies a very narrow focus, but apart from that, there’s a lot of good stuff in this coverage (compare with our white paper on How to Use KPIs in Knowledge Management):

Posted by Patrick Lambe on 21/12/09 at 12: 19 PM | Categories: KM Applied | Permalink

1 Comment so far

nick milton

Thanks for the referral Patrick.

I completely agree that there is far more to monitoring and evaluation that metrics, and maybe we will cover the rest of it in a future newsletter, though treatment in a newlstter is neccessarily high level. Thanks for the reference to your white paper; I shall read with interest

Posted on December 21, 2009 at 04:50 PM | Comment permalink

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