Managing Know How - Mathematically
Jack Vinson critiques this article on Managing Know-How from Harvard, using an economic model to “prove” a series of propositions about the management of best practices. While the article is interesting, it draws some odd conclusions (such as, recording best practices is more useful than failures, which must surely depend on the impact and propensity of failures) Jack points to a fundamental flaw:
“The model makes assumptions about best practices that make many people criticize the whole idea of managing and recording best practices – that best practices are clear representations of what people should do in a given situation. It also has a very idealistic view of how people use best practices and how best practices are typically recorded in corporate history. The model simplifies a best practice to a strict action-payoff pair without adding all the nuance that is at the core of the value behind best practice and lessons learned literature.”
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