Yesterday I keynoted at iCKM in Columbus Ohio on “Accountability, Professionalism and Performance in Knowledge Management”. I drew a fairly bleak conclusion on all three elements as they are inextricably linked:
- Accountability – there is none
- Professionalism – we don’t know what it means
- Performance – we don’t know what it would look like
Ed Dale has done a pretty good job of summarising my main points.
Here are the session slides. I referred in the speech to the podcast interview with Dave Snowden and Larry Prusak, which is here, with a good session transcript guide linked here. I also presented the North American data from our iKMS survey on how much organisations seem to be investing in KM capabilities, and the full data tables from that survey are given together with a video speech on a related topic given last year here.
I didn’t end on a completely bleak note, nor do I agree that KM is dead (I seem to have given some participants that impression). In the last couple of slides I do look at some of the constructive things we can do (and are doing in Singapore) to break out of the viciously short non-learning cycles that knowledge managers go through.
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