Two Pillars of Implementing KM Initiatives

Are you implementing a tool for collaboration, document sharing, discussions, etc and you are not sure how to make it a success? How to bring your colleagues to use it? Often, just a great tool alone is not sufficient to achieve sustainable usage. I would even say that the technology, the tool itself, is only 20% of the business. The other 80% is convincing, promotion, and making the users aware of your solution.

A while ago, somebody showed me the results of a study on: what are the critical factors to make Knowledge Management initiatives successful? And I am really sorry that I could not dig up the source again. Anyhow, the two key drivers were identified as: